Welcome to the Petrack Training Institute

Here at the Petrack Training Institute, our goal is simple: to give your staff the specific knowledge and skills they need to make your emergency department the best in its region. To that end, we are continually developing new product and service offerings so be sure to bookmark this page and check back frequently.

We value your input! If your department has a need for an emergency services related product or training service that is not listed here, please e-mail us at epetrack@petrackconsulting.com.

For Nurses/Medics

Sharpening Your Focus on Pediatric Standards of Care
This half-day, 4-hour, accredited continuing education course is designed for nurses, medics and other professional staff who work with families and want to sharpen their focus on enhancing the experiences children and their families receive in emergency departments or urgent care centers.

For Physicians/ PAs

Dispensing Excellence in Pediatric Emergency Care
This half-day, 4-hour course is designed for physicians, physician assistants, nurse practitioners and others who want to provide top-notch direct patient care to children in their emergency department or urgent care settings.

For the Entire ED Staff

Improving Patient and Staff Satisfaction in Emergency Settings
Improving Patient and Staff Satisfaction in Emergency Settings is a 3-hour training session for your entire emergency department staff; it's appropriate for anyone who interacts with adult or pediatric patients from triage to discharge. Improving Satisfaction helps staff develop key patient relations skills that translate into a more patient-centered environment and improved staff morale.

CalmerKids™ Training Module

CalmerKids™: Helping Children Cope with Emergency Care
CalmerKids™ is a course, a kit and a consulting package that includes a continuing education course on DVD or VHS for emergency department nurses, a complete child distraction kit and a full year's worth of e-mail guidance and support.