Client Testimonials

"Thank you very much for the extensive program you provided for Lake Hospital Systems' Emergency Department. The diligence in which you addressed our needs will greatly impact our entire approach to pediatric care. Your thorough interaction between the pediatricians within the community and our emergency physicians will greatly aid in enhancing our working relationship. The educational lectures you provided to the physicians and staff were extremely informative and applicable to our everyday practices. The attention to detail in your recommendations for improvements within our department will allow us to strive for excellence in both quality of care and patient satisfaction for our pediatric population. I wish to extend a sincere thank you on behalf of all the children in our community who will have the opportunity to receive excellent care at Lake Hospital System Emergency Departments."

David Sugerman, MD
Chairman
Department of Emergency Medicine
Lake Hospital System
Willoughby and Painesville, OH

"Lake Hospital System is the major provider of health care services in Lake County. We wanted to provide services that would make the parents and the child say to themselves, "Wow, I had great service at the Lake East or Lake West ED. Petrack Consulting was the only service we considered. We knew that with your extensive pediatric experience and demonstrated knowledge, you would help us develop a practical plan that we could implement quickly and that would result in improved care of the child and increased staff satisfaction. We are on our way to that goal, thanks to your guidance and support."

Josephine Jones, MPA, RN
Director, Emergency Services
Lake Hospital System
Willoughby and Painesville, OH

"Thank you once again for your assistance in shaping the future of Pediatric Emergency Care at St. John West Shore Hospital. The assessment phase, with thorough attention to all of the stake holders and evaluation of community need, allowed us to identify strengths as well as opportunities. Your realistic approach provided focus on a strategic direction that best meets our overall objectives. Finally, your recommendations have outlined a clear road map to shaping the future for Pediatric Emergency Care with a focus on high quality, compassionate care. Ultimately the children of our community will benefit as we begin to implement your recommendations. I'll keep you abreast of our progress and look forward to moving into the next phase."

Rhonda P. Sonson, RN
Chief Nursing Officer and Vice President
Patient Care Services
St. John West Shore Hospital
Westlake, OH

"When EPS was confronted with the challenge of providing the professional staffing and medical direction of a full service pediatric emergency department on extremely short notice, we naturally turned to Petrack Consulting. We have not been disappointed with our choice. Dr. Petrack immediately engaged the formidable challenges before us and provided, in full measure, the expertise that we would expect from a consultant of his stature, experience and ability. His early meetings with medical staff, nursing, and administration provided the bridge of communication and resulting mutual confidence that was required to start this complex program on very few weeks notice."

James J. Rybak, MD, FACEP
President
Emergency Professional Services, Inc.
Middleburg Heights, OH

"I wish to thank you for the service you have provided to help implement Fairview Hospital's new Pediatric Emergency Department. As we began the service, I could think of no better resource than you to assist us in implementing the program as it builds up upon Fairview Hospital's long history and tradition of providing excellent service to the children of our community. I am most appreciative of the time you have taken to work with our senior leadership, Emergency Department management, and new Emergency physicians to help them understand the unique needs of children and the care processes that will make the Pediatric Emergency Room the best in our region."

Fred M.DeGrandis
Chief Executive Officer
Cleveland Clinic Health System - Western Region
Cleveland, OH

"I just wanted to take a moment to let you know how absolutely pleased I am with the consulting services you recently provided. The establishment of a pediatric coordinator, in collaboration with our nursing leadership, will ensure that we maintain the focus you have provided on emergency care for children. The carepaths you developed, along with evaluation of our equipment and medications for pediatric readiness, has helped ensure we are completely at "standard of care" for pediatric emergencies. And that, combined with your excellent educational presentations on various pediatric topics and pearls, will help to reduce medical legal liability- always a concerning subject these days. Your customer service and consistent availability during our engagement has been outstanding. I have no doubt that other community emergency departments can derive major benefits from working with you."

Howard Dickey-White, MD
President, Mahoning Valley Emergency Specialists, Inc.
President, 4M Emergency Systems, Inc.
Chairman, Emergency Medicine, St. Elizabeth Health Center
Youngstown, OH

"I appreciate the invaluable help you provided my department and hospital in setting up and guiding the Rainbow RapidCare Pediatric program. Your determination with quality assurance and attention to detail made for an excellent outcome and provided our hospital the opportunity to offer excellent pediatric care to our community. Under your guidance, the program flourished and continues to flourish."

Roy Seitz, M.D.
Chairman, Emergency Department
St. John West Shore Hospital
Westlake, OH

"Dr. Petrack brings to his consulting role extraordinary energy, expertise, and most importantly a passion for the uniqueness of children and the special services that they and their families require when placed in the stressful environment of a healthcare emergency. Having worked in academic medicine for over 20 years I have an inherent prejudice against consultants and their role in the evolution of healthcare systems. Dr. Petrack and the development of his new consulting service have caused me to reevaluate and reconsider the basic feeling that consultants serve to reinforce what you already know through orchestrated external review. Indeed, in speaking with some of Dr. Petrack's new "customers" I have been impressed with how much they have learned through his consultative engagement. I recommend Dr. Petrack and Petrack Consulting, Inc. without hesitation or reservation. In this instance, quality services are indeed provided by a quality individual."

Ellis D. Avner, M.D.
Director, Children's Research Institute
Children's Hospital of Wisconsin

Former Chairman and Chief Medical Officer
Department of Pediatrics
Rainbow Babies & Children's Hospital
Cleveland, OH

"It is with pleasure that I take a moment to write regarding our experience and satisfaction over the two years that you worked at Women & Children's Hospital with our Emergency Department physicians and staff. We were very pleased with the outcomes and the process that resulted in significantly improved role clarity, communication, and clinical quality improvements for our patient population. We made great progress during our engagement with you towards very mutually beneficial goals for physicians, staff and patients. I am always happy to provide specific outcomes should other facilities be interested."

Sarah B. Llewellyn
Vice President,
Women & Children's Hospital
Charleston Area Medical Center
Charleston, WV