PetrackConsulting.com

Spring 2010
Volume 8, Issue 2



Consultant's Corner
Feature Article
Quote of the Month
New Articles / Abstracts
In the News
Upcoming Meetings


For free articles, abstracts, Emergency Care Briefs, and more, visit our Resource Center at PetrackConsulting.com...

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New, revised CalmerKids Training Module! CalmerKids is now used to upgrade pediatric care in more than 60 emergency departments and urgent care centers around the country. Get a new low price, plus become CalmerKids Certified when training is complete.

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Dr. Petrack continues his quarterly column, Pediatric Urgent Care, in the Journal of Urgent Care Medicine. This column focuses on both the clinical and business aspects of urgent care medicine, as they relate to care for children and families. Check out the April, 2010 column, The Irritable Infant (.pdf). For archives of previous articles, click here.

Dr. Petrack will be present at the Urgent Care Association of America annual conference, to be held May 25-27 in Orlando, FL (see the Upcoming Meetings section for details). Come by and visit us at Booth 506 for free resources to help your urgent care practice, and for a discount on our CalmerKids Training Module.

NOTE: We will be taking a break from Spotlight on Emergency Care this summer, and will return with the next issue in October, 2010.



Consultant's Corner
Emory Petrack, MD, FAAP, FACEP

If your life is anything like mine, things seem to be getting increasingly complicated. As more and more "tasks" pile up, it becomes easy for an occasional "to do" to slip through the cracks. Sometimes, it's no big deal - like forgetting to pick up tomato sauce at the grocery store when you were just there. Other times, however, forgetting an important task turns into a real mess.

Some experts suggest we solve the problem by "simplifying" our lives, keeping fewer tasks on the plate. Sounds like a plan - just not my plan: lots of irons in the fire keeps life interesting and lively. For me, and perhaps for you, that's just the way it is.

In this month's newsletter, I offer you an alternative plan - a little "technical help" from two tools I recommend to help your life run smoothly.


Feature Article

Clearing out the cobwebs: Technical resources for getting better organized

If you could toss all of your current "to do" tasks into various buckets, what would those buckets be called? Most people categorize the tasks they need to keep straight. If you haven't already, first figure out what buckets will hold the tasks in your life. At the simplest level, you could call your buckets "personal," "business," and "other." I find it helpful to create a new category, or bucket, for each of the various projects I'm working on.

What to do with those categories? Just to be clear, I have no relationship with the products I'm about to discuss. And although I'm a Mac user, I recognize that the best products don't rely on just one platform.

At the top of my list is Evernote, a fantastic cross-platform tool for keeping projects and tasks organized. When connected to the Internet, Evernote, with free, dedicated applications for each platform, as well as an excellent, generic web interface, seamlessly keeps your PC, Mac, iPhone, Blackberry and other platforms in sync.

Evernote allows you to keep organized notes on different projects. You can also drag various files (pdf, Word, Excel, etc.) into the application; in just a minute or two, those files are available on all the platforms you use. Evernote's capabilities go much farther; if you're interested, it's worth a trip to their website. Basic usage is free. A premium account, which allows you to save more data and more file types, costs $5.00 per month.

Another excellent cross-platform application is Jott. Available for PC, Mac and many phones (including the iPhone), Jott lets you quickly "jot down" short notes by category. Its voice recognition capability actually works, so you can easily use your phone to speak your Jott rather than writing it. The server, in turn, quickly translates your spoken Jott into text.

Jott also allows you to save any note as a reminder alarm. Once set, receive either an e-mail or a text message at the designated time. The alarm feature is very useful - set it for 20 minutes past the end of your shift to get a reminder to pick up that tomato sauce while you're at the grocery store. Jott costs $3.95 per month, with "pay as you go" or yearly discount plans also available. Plus, try it for one week, free.

While an abundance of other applications for organizing tasks and projects exists, many are specific to one platform. Evernote and Jott provide extra utility in that when you make an entry on your phone, PC, Mac or work computer, that entry is immediately available on all other platforms.

In my view, the key to a less frenetic life is not less life - it's more organization. So get yourself sufficiently organized, put a process in place that works for you, and then use that process consistently and productively. I don't know about you, but that sounds like a plan to me!


In the News

Patient-satisfaction surveys have drawbacks, USAToday.com, March, 2010.

Survey shows nurses spend most of their time on paperwork, HealthcareITNews, March, 2010.

Physician-hospital links grow, Indystar.com, March, 2010.

New iPhone App Tells Wait Time In ER At The Hospital Of Central Connecticut, Courant.com, February, 2010.

It's high time for nurses' input, poll suggests, HealthcareITNews, LATimesBlog, January, 2010.


Quote of the Month

To err is human, but to really foul things up you need a computer.
- PAUL EHRLICH


New Articles/Abstracts

Brief summary of recent new articles and abstracts from http://www.PetrackConsulting.com/articles.html

Wiler, J. L., Gentle, C., Halfpenny, J. M. et al.
Optimizing emergency department front-end operations.
Ann Emerg Med. 2010 Feb;55:142-160.e1.

The authors of this study review the current literature to identify "high-impact" front-end operational improvements for emergency departments. Although they conclude that there are few (and often methodologically flawed) studies that provide useful data, they provide an excellent overview of current strategies used to improve operational efficiency and effectiveness.


Cheung, D. S., Kelly, J. J., Beach, C. et al.
Improving handoffs in the emergency department.
Ann Emerg Med. 2010 Feb;55:171-180.

It is increasingly recognized that the "handoff," when the outgoing physician or nurse signs out to their incoming counterpart, represents a period of significant concern for miscommunication and medical legal risk. The purpose of this article is to provide "collective thinking" about the process and safety of handoffs between physicians in the ED (although it also has obvious applicability to nursing handoffs). For those with online access to the Annals of Emergency Medicine, an excellent accompanying editorial is here.



Upcoming Meetings

April 12-14, 2010, American College of Emergency Physicians, Advanced Pediatric Emergency Medicine Assembly, New York, NY.
Conference Information

April 16-18, 2010, American Academy of Pediatrics, Section on Emergency Medicine, Pediatric Emergency Medicine Leadership Conference, San Antonio, TX.
Conference Information

May 25-28, 2010, Urgent Care Association of America, Spring Convention, Orlando, FL.
Conference Information

September 22-25, 2010, Emergency Nurses Association Annual Conference, San Antonio, TX.
Conference Information


About Our Organization

Created in 2003, Petrack Consulting is dedicated to helping physician and hospital leadership bring excellence to emergency services. We work collaboratively to fully understand our client's needs, and then address programmatic initiatives with measurable outcomes. Our unique background in emergency medicine, administrative medicine, and organization development allows us to create uniquely effective solutions for enhancing emergency services.

Website: http://www.PetrackConsulting.com
Email: epetrack@PetrackConsulting.com


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