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 Nov/Dec 2006 Volume 4, Issue 7
 Consultant's Corner
Feature Article
Quote of the Month
New Articles / Abstracts
In the News
Upcoming Meetings
Upcoming Conference: Dr. Petrack will be speaking at the Emergency Nurses Association Leadership Challenge, to be held February 22-25, 2007 in Boston, MA (see the Upcoming Meetings section for details). His topic will be "Through the Eyes of Children and Families: How to Enhance Your Department's Emergency Care."
For free articles, abstracts, Emergency Care Briefs, and more, visit our Resource Center at PetrackConsulting.com...
CalmerKids: the first ever CE training module that changes how your facility serves children and their families... Show me... |
Consultant's Corner Emory Petrack, MD, FAAP, FACEP I'd like to welcome the 200-plus new readers who joined our Spotlight on Emergency Care subscriber list during the recent Emergency Nurses' Association conference. It was a pleasure to speak with so many of you, and to share stories and insights related to improving emergency services. I find it very helpful to hear firsthand about innovative ideas and programs-as well as the various frustrations-you deal with in your departments and institutions. While the major focus of our consulting and training work is to enhance emergency services, I also find it important to be aware of and grateful for aspects of emergency services that work well, especially at this time of year. I wish you a very happy Thanksgiving!
Feature Article Take Care of Simple Problems
It was raining cats and dogs; thunder was booming. I was taking my son to an appointment with a new doctor, whose office was on a very busy main thoroughfare. There were several buildings clustered together and, although I knew I was in the right area, I was unsure of which building was hers.
The outside of what I thought was the right building had no number on it. In the lobby, I found a plaque with office names and numbers, but doctors did not seem to be among them. Upon closer inspection, I saw the name of an obscure group that I thought might be it. And it turned out I thought right.
As the receptionist handed me the new patient forms, I casually mentioned to her about the lack of signage, both outside the building and in the lobby. She smiled and rolled her eyes a bit, clearly aware of the issue, and told me that others have complained as well. And yet it was equally clear to me that she had no intention of following up.
Two issues here. First, good signage really is important. Why upset new patients when just a little forethought and minimal expenditure can significantly improve that all-important first impression? Second, get the right people on the bus. There simply is no excuse for not fixing an obvious problem like this, especially after many complaints (or perhaps even after only one or two complaints).
Enough said.
In the News
Quote of the Month
New Articles/Abstracts
Brief summary of recent new articles and abstracts from http://www.PetrackConsulting.com/articles.html
Upcoming Meetings
Feb 22-25, 2007, Emergency Nurses Association, Leadership Challenge, Boston, MA
May 9-12, 2007, Urgent Care Association of America, National Conference, Daytona Beach, FL
May 16-19, 2007, Society for Academic Emergency Medicine, Annual Meeting, Chicago, IL
Sept 26-29, 2007, Emergency Nurses Association, Annual Meeting, Salt Lake City, UT
About Our Organization
Created in 2003, Petrack Consulting is dedicated to helping physician and hospital
leadership bring excellence to emergency services. We work collaboratively to
fully understand our client's needs, and then address programmatic initiatives
with measurable outcomes. Our unique background in emergency medicine, administrative
medicine, and organization development allows us to create uniquely effective solutions
for enhancing emergency services.
Website: http://www.PetrackConsulting.com |
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