Petrack Consulting addresses challenges faced by community emergency departments, urgent care centers and physician practices as their leaders work to improve emergency care for adults and children. We help you address those challenges at your facility through strategic emergency care consulting services, through patient satisfaction initiative consulting and through consulting for pediatric emergency care enhancements. 
The Petrack Training Institute offers a variety of accredited training programs and products designed to equip nurses, medics, physicians and other frontline staff to more efficiently, effectively and enjoyably serve children and adults presenting for emergency care. We help you arm staff with all the knowledge and skills they need to differentiate your facility in its market.
To exceed expectations requires that 1) we properly set expectations in the first place; and 2) we go above and beyond what is asked or hoped for. Petrack Consulting not only arms you, your facility and your staff to exceed expectations; we also aim to exceed yours by providing a wealth of valuable training and knowledge resources. Visit our Resource Center for complimentary e-Courses, Emergency Care Briefs, Abstracts and Articles and more.
The CalmerKids Training module is a 45-minute accredited training video/DVD with the latest practical methods and skills your team needs to help children cope in emergency, urgent care and inpatient settings. Includes...
- 45-minute training video or DVD
- Accredited CE units for your entire staff
- Certificate suitable for framing for each staff member
- Certification announcing your facility as CalmerKids Certified
- Attractive CalmerKids Certified lapel pins for staff
- One year of unlimited telephone and e-mail support
- 100% unconditional money back guarantee
Is your emergency department or urgent care center, like many others nationwide, enhancing its pediatric services? Your first challenge is to ensure staff can deliver on promises so that patient expectations are met. Your second challenge, which might even be greater, is to actually get the word out to families and referring physicians in your community. Here's a great example of how one emergency department is doing just that.
» Click here to see it (111kb .pdf file).
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